A page won't load

If a page stays blank, shows an error, or part of it doesn't work, try these in order. Most problems are solved by the first three.

First checks

1. Reload the page.Choose View › Reload Page or press ⌘R. A page that stopped halfway often loads the second time.
2. Check the address.A small typo can lead to a page that doesn't exist. Press ⌘L and type the address again.
3. Check your connection.Open a site you know works. If nothing loads, the problem is the network, not the page.

A dimmed tab in the sidebar is asleep, not broken. Click it and it loads again. See Today and sleeping tabs.

Turn blocking off for the site

Tern blocks known trackers and ad servers. Now and then a site needs one of them to show a video, a sign-in button or a checkout.

1. Click the shield in the address bar.A panel opens with a Block trackers and ads switch for this site.
2. Turn the switch off.The page reloads with everything allowed. If it works now, blocking was the cause.

You can turn blocking back on for the site at any time. See Tracker blocking.

Sign-ins and Spaces

Each Space keeps its own sign-ins, so a site you're signed in to in one Space can ask you to sign in again in another. If a page says you aren't signed in, check which Space you're in, or sign in there too.

To see whether something saved by a site is the cause, open the page in a private window with ⇧⌘P. It starts with no cookies and no extensions. If the page works there, the problem is in what that Space or an extension holds. See Private windows.

Extensions and permissions

• Extensions can change pages as they load. Open Tern › Settings, choose Extensions, and turn them off one at a time to find the one that's in the way.
• Camera and microphone answers are remembered per site. If a call won't start, look under Privacy in Tern › Settings › General, and click Forget beside the site so it asks again.
• Zoom is remembered per site too. If a page looks wrong, press ⌘0 for its actual size.

Still stuck

If a page works elsewhere but never in Tern, tell us which page and what you see. Choose Help › Send Feedback. See Report a problem.