Sync isn't updating

If a Space looks different on your Mac and your iPhone, first check that it's something sync carries, then work through the checks below.

What sync carries, and what it doesn't

Tern keeps your Spaces in step through your own iCloud. Some things are kept on each device on purpose, so they never match:

• Synced: each Space's name, colour and icon, its tabs, and its pinned tabs and folders.
• Kept on each device: sign-ins, browsing history, back and forward, the tab you have selected and the split on screen.
• Also kept on each device: a Space's hours and link rules from Spaces for your day, a Desk's history, and the agent's conversations.

Tabs that arrive from another device come in asleep, and load when you open them. A tab you close on one device closes on the other, and it won't be in Reopen Closed Tab there.

Checks to work through

1. Open Tern on both devices.Changes go up and come down while Tern is open. Give it a few seconds after opening.
2. Use the same Apple Account.Your Mac and your iPhone need to be signed in to the same iCloud. Check this in System Settings on the Mac and in Settings on the iPhone.
3. Check that sync is on in Tern for iPhone.In Tern for iPhone, open Settings and look under iCloud for Sync Spaces with iCloud. Turn it on if it's off.
4. Read the line under the switch.If sync can't work, Tern says why there, such as needing to sign in to iCloud or your iCloud storage being full.
5. Check your iCloud storage.When it's full, Spaces can't sync. Free some space or add more, and sync carries on.

Turning sync off and on

Turning Sync Spaces with iCloud off on your iPhone stops sending and receiving. What's on the iPhone stays as it is, and nothing is removed from iCloud. Turn it on again to start syncing. Sending tabs between devices also stops while sync is off.

Shared Spaces

A Space you share with someone travels on its own, to everyone in it, your own devices included. If two people change it at once, both keep their changes. Each person's open tabs and sign-ins stay their own, so those won't match between you. See Share a Space.

If none of this helps, choose Help › Send Feedback and tell us what you see on each device. See Report a problem.