Report a problem

Tell the people who make Tern what went wrong, or what you'd like, straight from the app. This is also where to turn on crash reports, and what one holds.

Send feedback

1. Choose Help › Send Feedback.A small window opens.
2. Say what it's about.Choose Something isn't working, An idea or Something else.
3. Write what happened.For a problem, say what you did, what you expected and what you saw. The page's address helps, if it's a page that misbehaves.
4. Add your email if you'd like an answer.It's optional. Without it, your message arrives with no way to reach you.
5. Click Send Feedback.If it doesn't send, check your connection and try again.

Feedback goes straight to Tern's site, ternbrowser.com, never through the agent.

What a feedback message holds

• What you chose and wrote, up to 5,000 characters.
• Your email, only if you typed one in.
• Tern's version and your macOS version, only while Include Tern and macOS versions is on. It's on unless you turn it off, and the window shows exactly what it will send.

Nothing else about your Mac, your Spaces or what you browse goes with it.

Turn on crash reports

Crash reports are off until you turn them on. Open Tern › Settings, choose General, and turn on Send crash reports under Privacy. In Tern for iPhone, it's in Settings, under Privacy.

When Tern crashes or hangs, macOS makes a report of its own. It hands the report to Tern the next time Tern opens, and Tern sends it on to Front Tribe, the people who make Tern, at ternbrowser.com. No crash service run by anyone else sees it.

What a crash report holds

• The report as macOS made it: where in Tern's code it stopped, with the details macOS adds, such as the kind of Mac.
• What kind it is: a crash, a hang, heavy use of the processor, or heavy writing to disk.
• Tern's version and build, and your macOS version.

A crash report never includes pages, addresses or anything you typed. If a report can't be sent, it's dropped rather than kept to try again.